|
BOOK
OF
THE
MONTH
Hug Your People: The Proven Way to Hire, Inspire, and
Recognize Your Employees and Achieve Remarkable Results
By Jack Mitchell
About
the Book
In Hug Your Customers, Jack Mitchell showed business readers how to
keep their customers happy--and their profits booming. In Hug Your People,
he elaborates on his big secret: hiring, motivating and keeping your biggest
asset, great employees!
 "Giving
great personalized customer service has always been the foremost goal in my
family, but one thing we never lose sight of is that you can't possibly
deliver great service if you don't treat your own associates right." So says
Jack Mitchell, CEO of his family's astoundingly successful chain of clothing
stores. In Hug Your People, he shares his secrets for creating happy
employees, secrets as simple as they are revolutionary:
Be NICE to them (and hire nice people to begin with)
TRUST them (they deserve it and will work even harder and smarter to
continue to earn that trust)
Instill PRIDE in them (they are more productive when they are proud of their
work)
INCLUDE them (since you can't do it alone)
Generously RECOGNIZE them (and not only with money--but don't be chintzy,
either)
Hug Your People is filled with real stories about real people. Jack
offers his principles on "hugging" your associates--whether they are the
sales team, the cleaning staff, the delivery people, the backroom financial
wizards, the marketing and advertising departments, or outsourced staff.
Hug Your People is just what today's employees and managers need.
"Positive people power is fundamental to the overall success of any
business." --Jack Mitchell
Product Details
·
Hardcover:
288 pages
·
Publisher:
Hyperion (March 4, 2008)
·
Language:
English
·
ISBN-10:
1401322379
·
ISBN-13:
978-1401322373
This book is available
from Amazon.com and
other popular booksellers.
|